WPOrder

Terms of Service

Last updated: 17 May 2026

1. Agreement

By accessing or using WPOrder ("the Service"), operated via wporder.co.uk, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Service Description

WPOrder provides an AI-powered ordering platform that enables takeaway restaurants to receive and manage customer orders via WhatsApp, Telegram, and web chat. The Service includes an admin dashboard for order management, menu configuration, and customer communications.

Channel integrations may be provided through official platform APIs, such as the Meta WhatsApp Business Platform or Telegram Bot API, or through customer-authorised linked-device access where available. We will identify the connection method used for your account during onboarding or in the dashboard.

3. Accounts

  • You must provide accurate information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to create a restaurant account.
  • One account per restaurant location unless on an Enterprise plan.

4. Restaurant Responsibilities

As a restaurant using WPOrder, you agree to:

  • Keep your menu information accurate and up to date.
  • Fulfil orders received through the platform in a timely manner.
  • Comply with all applicable food safety and hygiene regulations.
  • Maintain valid business registration and any required food business licences.
  • Handle customer data in accordance with UK GDPR and our Privacy Policy.
  • Provide customers with any legally required notices about ordering, allergens, delivery, refunds, marketing messages, and data use.
  • Only contact customers where you have a lawful basis and any required consent or opt-in.
  • Respect opt-outs, blocked contacts, platform restrictions, and customer requests to stop receiving messages.
  • Not use the Service for any unlawful purpose.

5. Messaging Channels and Third-Party Platforms

WhatsApp, Telegram, Meta, payment providers, hosting providers, and other third-party services are independent platforms. Their own terms, policies, technical limits, outages, reviews, account actions, and fees may apply. We do not control those platforms and cannot guarantee that any third-party channel will remain available, unchanged, approved, or uninterrupted.

If you choose a WhatsApp QR or linked-device connection, you acknowledge that it works by linking your WhatsApp account as a device and may not be the same as using Meta's official WhatsApp Business Platform. This route can be faster to set up but may carry additional reliability, account, policy, and reconnection risk. You are responsible for deciding whether this connection method is appropriate for your business and for complying with WhatsApp's applicable terms and policies.

We may suspend, limit, or require migration of a channel connection if we believe it creates legal, security, deliverability, platform-policy, spam, abuse, or operational risk.

6. AI-Generated Content

The Service uses artificial intelligence to converse with end customers and process orders. While we strive for accuracy, AI-generated responses may occasionally contain errors. Restaurants are responsible for reviewing orders before preparation. WPOrder is not liable for losses arising from AI misinterpretation of customer requests.

You are responsible for checking menu items, prices, allergens, availability, delivery areas, opening hours, discounts, and customer instructions. The Service is not a food safety, allergen, medical, legal, accounting, or tax advisory tool.

7. Fees and Payment

  • Subscription fees are billed monthly in advance.
  • All prices are in GBP (£) and exclusive of VAT where applicable.
  • Free trial periods do not require payment. You will be notified before any charges begin.
  • We reserve the right to change pricing with 30 days' notice.

8. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We process data as a data processor on behalf of restaurants (data controllers) for end-customer order data.

You must not upload, request, or process special category data unless you have a lawful basis and have agreed appropriate safeguards with us in writing.

10. Intellectual Property

The WPOrder platform, including its design, code, AI models, and branding, is owned by WPOrder. You retain ownership of your menu content, business information, and customer relationships.

11. Limitation of Liability

To the maximum extent permitted by law, WPOrder shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service, including but not limited to lost revenue, lost profits, lost goodwill, platform suspension, message delivery failure, data loss, or business interruption. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

12. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. Third-party service outages (WhatsApp, Telegram) are outside our control.

13. Termination

We may suspend or terminate your access if you breach these terms, engage in fraudulent activity, or fail to pay fees. Upon termination, we will provide a reasonable period to export your data.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes

We may update these Terms from time to time. Material changes will be communicated via email or dashboard notification at least 30 days in advance.

16. Contact

Questions about these Terms? Contact us at hello@wporder.co.uk